Terms & Conditions

These terms govern two things: your use of this website, and the services we provide. Where you have signed a separate proposal, statement of work or master services agreement with us, that document takes precedence over these terms on any point where the two conflict.

1. Agreement to these terms

By browsing this website, requesting a quote or engaging us, you accept these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. If you do not accept these terms, please do not use the site or engage our services.

2. Our services

We provide IT solutions, web development, application development, UI/UX design and digital marketing. What we will deliver for you, over what timescale and at what price, is defined in your proposal or statement of work — not on this page. Nothing on this website is an offer capable of acceptance; it is an invitation to discuss your requirements.

3. Quotations and how a contract forms

• Quotations are valid for 30 days from issue unless stated otherwise, and are based on the information you gave us at the time.
• A contract forms when you accept a quotation in writing, or pay a deposit against it, whichever happens first.
• If the requirements turn out to differ materially from what you described, we will tell you before proceeding and issue a revised quotation.

4. Your responsibilities

Our ability to hit a deadline depends heavily on you. You agree to:

• Give us accurate briefs, content, brand assets and access credentials in the formats and timescales we agree.
• Nominate a single person with authority to approve work and answer questions.
• Review deliverables and give consolidated feedback within the review windows set out in the statement of work.
• Hold all rights necessary in any material you supply, and permit us to use it for the project.
• Maintain your own backups of any data you hold on systems we build, unless backup is an agreed part of our service.

Where a delay is caused by your side — late content, late approvals, unavailable stakeholders — timelines shift accordingly and we are not liable for the consequences of that shift. If a project is paused at your request for more than 60 days, we may need to re-quote to reflect changed costs and reschedule you into the next available slot.

5. Changes to scope

Requests that fall outside the agreed scope are handled as change requests. We will tell you the cost and schedule impact before doing the work, and will not proceed until you approve in writing. Small adjustments made in the ordinary course of the work do not require this formality.

6. Fees and payment

• Prices are exclusive of applicable taxes, which are added where required by law.
• Invoices are payable within 15 days of the invoice date unless your agreement says otherwise.
• Bank charges, currency conversion costs and intermediary fees on international transfers are yours to bear; we must receive the invoiced amount in full.
• We may charge interest on overdue sums at 2% per month, or the maximum permitted by law if lower, accruing daily.
• If an invoice is more than 21 days overdue, we may suspend work and withhold delivery until it is settled, having first given you written notice.
• Third-party costs — domains, licences, hosting, advertising spend, stock assets — are recharged at cost unless included in your quotation.

Refunds and cancellations are dealt with in our Refund & Cancellation Policy, which forms part of these terms.

7. Acceptance of deliverables

When we deliver a milestone, you have 10 business days to test it and report, in writing, anything that does not meet the agreed specification. We will correct genuine defects at no charge. If we hear nothing within that window, or you put the deliverable into live use, it is treated as accepted.

8. Intellectual property

8.1 What you own

On receipt of payment in full for the relevant deliverable, we assign to you the intellectual property rights in the bespoke work created specifically for you under that statement of work. Until payment is received in full, all rights remain ours and any licence to use the work is provisional.

8.2 What we retain

We keep ownership of our pre-existing materials — our frameworks, libraries, code snippets, internal tooling, templates and know-how — together with anything we develop that is generic and not specific to your brief. Where these are embedded in your deliverable, we grant you a perpetual, worldwide, non-exclusive licence to use them as part of that deliverable. You may not extract and resell them as standalone products.

Nothing stops us from using the general skills, techniques and experience gained on your project for other clients.

8.3 Third-party components

Deliverables may include open-source or licensed third-party components. These remain subject to their own licences, which we will identify on request. Where a component carries a recurring fee, that cost is yours unless we agreed otherwise.

8.4 Portfolio rights

Unless you tell us in writing not to, we may name you as a client and display non-confidential screenshots of the work in our portfolio and marketing. We will never disclose confidential business information in doing so, and we will remove the reference on request.

8.5 Our website content

The text, graphics, logos, layout and code on troubleshootersit.com belong to us or our licensors and are protected by copyright and trade mark law. You may view and print pages for your own reference. You may not republish, sell, systematically copy or scrape them without our written permission.

9. Confidentiality

Each of us may learn confidential information about the other. Both sides agree to keep it confidential, use it only for the purposes of the engagement, and disclose it only to staff and subcontractors who need it and are under equivalent obligations. This does not apply to information that is already public, that the receiving party already knew, or that must be disclosed by law. These obligations continue for five years after the engagement ends.

10. Data protection

Where we handle personal data on your behalf, you are the controller and we are the processor. We will process it only on your documented instructions, keep it secure, assist you with data subject requests, and delete or return it at the end of the engagement. Our handling of your own personal data as a controller is described in our Privacy Policy. For engagements involving significant volumes of personal data we will enter into a separate data processing agreement.

11. Acceptable use

Your use of this website and of any system we host or manage for you is subject to our Acceptable Use Policy, which forms part of these terms.

12. Warranties

We warrant that we will perform the services with reasonable skill and care, in a professional manner, using suitably qualified personnel.

We warrant that custom code will be substantially free from material defects for 30 days after acceptance, and will correct qualifying defects at no charge within that period. The warranty does not cover faults arising from changes made by you or a third party, from your hosting environment, from third-party services outside our control, or from use contrary to our documentation.

Beyond these express warranties, and to the fullest extent the law permits, all other warranties and conditions — including any implied warranty of merchantability, fitness for a particular purpose or uninterrupted operation — are excluded. We do not warrant that a website or application will be free from all bugs, nor that any particular commercial result, search ranking or conversion rate will follow from our work.

13. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. Where you deal with us as a consumer, your statutory rights are unaffected.

Subject to that:

• Neither party is liable for loss of profit, revenue, business, anticipated savings, goodwill or data, or for any indirect or consequential loss, however arising.
• Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees you paid us for that engagement in the 12 months preceding the event giving rise to the claim.
• Any claim must be brought within 12 months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

These limits reflect the fees charged and the allocation of risk both parties have accepted.

14. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from material you supplied to us infringing a third party's rights, from your unlawful use of a deliverable, or from your breach of the Acceptable Use Policy.

15. Events outside our control

Neither party is liable for a failure or delay caused by something genuinely beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, failure of public telecommunications or power networks, or major outages at third-party infrastructure providers. The affected party will notify the other promptly and both will work to limit the impact. If the disruption lasts more than 60 days, either party may terminate on written notice.

16. Term and termination

• Either party may terminate for material breach if the breach is not remedied within 30 days of written notice describing it.
• Either party may terminate immediately if the other becomes insolvent, enters administration or ceases to trade.
• Termination for convenience, and what is refundable, is governed by the Refund & Cancellation Policy.
• On termination you must pay for all work performed and costs committed up to the termination date.
• Clauses on confidentiality, intellectual property, liability, indemnity and governing law survive termination.

17. Subcontracting and assignment

We may use subcontractors to perform parts of the work and remain fully responsible for what they do. Neither party may assign the agreement as a whole without the other's written consent, except to a successor of substantially the whole of its business.

18. Notices

Notices must be in writing and sent by email to info@troubleshootersit.com or to the address you have given us, with a copy by post for notices of termination or breach. Email notices are treated as received on the next business day after sending.

19. Governing law and disputes

These terms and any dispute arising out of them are governed by the laws of India. The courts at Mohali, Punjab, India have exclusive jurisdiction, subject to the paragraphs below.

If you are a consumer resident in the United Kingdom or the European Economic Area, nothing in this clause deprives you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings in your local courts.

If you are a business client in the United Kingdom or United States, we may agree in your statement of work to a different governing law or to arbitration, and that agreement will prevail over this clause.

Before starting proceedings, both parties agree to attempt to resolve the dispute in good faith. Either party may escalate to senior representatives, who will meet within 21 days of a written request. This does not prevent either party from seeking urgent injunctive relief.

20. General

• Entire agreement — these terms together with your statement of work form the whole agreement between us and supersede earlier discussions, save that nothing excludes liability for fraudulent misrepresentation.
• Severance — if any provision is found unenforceable, the rest continues in force and the offending provision is modified to the minimum extent needed to make it valid.
• No waiver — a failure to enforce a right is not a waiver of it.
• No partnership — nothing creates a partnership, joint venture or employment relationship.
• Third parties — no one other than the parties has the right to enforce these terms.
• Amendments — we may update these terms for new engagements. The version in force when your contract formed governs that contract. Material changes affecting live engagements require your agreement.

21. Contact us